Support

Contact

One person builds Glyka. You'll get a reply from them, usually within 2 working days.

Reporting a problem

Please include:

Glyka version (Settings › bottom of the screen) and whether you use Premium
Your device and iOS / watchOS version
What you did, what you expected, what happened — a screenshot helps if it contains no health data

Please never send your health data (readings, reports, CSV files) by email. We don't need it to help you, and email is not a safe place for it. The in-app feedback form (Settings › Send feedback) sends only your words and the app version.

Before you write

Where is my data? Do you have a copy?

Only on your device (and in your own iCloud if you turned on Premium sync). We have no server and no copy, so we can't recover data from a lost device — keep a backup (CSV export or iCloud).

How do I export everything as CSV?

Settings › Export and report › CSV. Choose the period, then share the file to Files, Mail or any app. CSV export is free.

I paid for Premium but it shows as locked.

Open Settings › Subscription › Restore purchases, signed in with the same Apple Account you bought it with. Premium is tied to your Apple Account, not to the device.

How do I move to a new iPhone?

If you restore the new phone from an iCloud or computer backup, Glyka's data comes with it. Otherwise: with Premium, turn on iCloud sync on both devices; without Premium, export CSV on the old phone and import it on the new one (Settings › Export › Import CSV).

How do I delete all my data?

Settings › Delete all my data. It is permanent. Deleting the app also removes all data on that device.

Legal and privacy requests

Requests under UK GDPR, GDPR, US state health-data laws or Türkiye's KVKK can be sent to the same address; see the Privacy Policy for your rights. Because your data never leaves your device, most rights (access, export, deletion) can be exercised in the app immediately.

Press

Journalists and reviewers: write to the same address with “Press” in the subject. A press kit with icon, screenshots and the founder story is available on request.